Content Policy - Zebroon Phone Hub

Content Policy & Violation Notice

Important notice Posting on Zebroon is a privilege. Public content must be lawful, respectful, accurate, and appropriate for a phone marketplace and service platform.

Core Rule

Zebroon Phone Hub is a marketplace, social feed, and service platform built for phone buyers, sellers, repairers, unlock customers, shop owners, and service providers. Everyone using the platform must keep public content accurate, respectful, lawful, and appropriate for a business community.

Use Zebroon for genuine phone marketplace activity, lawful service activity, respectful discussion, and platform-supported communication. Do not use the platform to attack other users, pressure the business, mislead customers, advertise prohibited services, or create public disputes that should be handled through official support channels.

If you disagree with a transaction, service outcome, wallet balance, order result, refund decision, withdrawal request, payment delay, or account review, you must use the official support process. Public posts and comments are not the correct place for payment disputes, refund demands, withdrawal complaints, threats, accusations, or attempts to pressure staff or other users.

Payment, Refund, Credit, and Withdrawal Complaints

Zebroon may restrict public posts or comments involving payment disputes, refund requests, wallet credit complaints, withdrawal demands, payout disputes, chargeback threats, cash-out requests, failed deposit claims, or similar financial complaints.

These topics require private review because they can involve account records, payment evidence, order history, fraud checks, and user-specific information that should not be debated publicly.

Users must not post public content that:

Demands a refund, cash-out, payout, withdrawal, or payment reversal in the public feed.
Claims money is missing, stuck, stolen, withheld, or blocked without using official support.
Pressures staff, sellers, repairers, or customers through public complaints.
Encourages other users to avoid the platform because of an unresolved private account issue.
Publishes payment references, transaction IDs, phone numbers, screenshots, or personal payment details.
Threatens chargebacks, public exposure, police action, account damage, or coordinated complaints.

Refund and wallet terms are handled under the user agreement and the relevant service rules. Where credit refunds apply, they may be returned according to the platform's wallet policy. Public posts do not change the review process or create special priority.

Scam, Fraud, Fake, and Public Accusations

Zebroon takes fraud prevention seriously. However, public accusations can damage users, shops, repairers, and service providers before a proper review is completed.

Do not post public content that:

Calls another user, seller, shop, repairer, staff member, or service a scammer without verified evidence reviewed by support.
Claims a person or business is fake, fraudulent, dishonest, criminal, or stealing money in a public post or comment.
Encourages other users to attack, harass, report, threaten, or boycott someone.
Publishes private chats, personal details, phone numbers, payment records, addresses, IDs, or account information.
Creates repeated posts about the same dispute after being asked to use support.

If you believe you were scammed or misled, report it through the proper support or report channel with clear evidence. Zebroon may investigate, restrict accounts, remove listings, suspend users, or cooperate with lawful requests where appropriate.

Prohibited Marketplace Content

Users may not post or list:

Stolen phones, stolen parts, blacklisted devices, locked devices offered without lawful ownership, or goods obtained through fraud.
Fake, counterfeit, cloned, misrepresented, or deceptive products.
Listings that hide major defects, ownership issues, carrier lock status, blacklist status, iCloud or FRP issues, financing status, or other material facts.
Services that are unlawful, deceptive, unsafe, or presented as guaranteed when they are not.
Misleading unlock, IMEI, server, firmware, or repair claims.
Content that impersonates Zebroon, staff, verified sellers, brands, banks, payment providers, or government bodies.
Links to phishing pages, malware, unauthorized payment pages, fake support channels, or external scams.

All listings and service descriptions must be clear, truthful, and specific. If a device, part, service, or repair has limits, risks, supported models, processing times, no-refund terms, or compatibility requirements, those details must be stated honestly.

Harassment, Abuse, Threats, and Hate

Zebroon does not allow abusive behavior. Users must not post:

Insults, personal attacks, humiliation, bullying, intimidation, or repeated targeting.
Threats of violence, property damage, account damage, business damage, or public exposure.
Hate speech or slurs targeting race, ethnicity, nationality, religion, gender, sexuality, disability, age, or protected identity.
Sexual harassment, explicit sexual content, or unwanted sexual remarks.
Content encouraging self-harm, violence, revenge, or illegal activity.

Disagreement is allowed. Abuse is not. If a conversation becomes hostile, stop replying and use the report or support channel.

Spam and Manipulation

Users may not abuse the feed, comments, messages, listings, reviews, ads, or profiles for spam or manipulation.

Examples include:

Repeating the same complaint, ad, link, phone number, or promotion across multiple posts or comments.
Posting unrelated promotions under other users' content.
Creating fake engagement, fake reviews, fake reports, fake accounts, or coordinated activity.
Using misleading keywords to appear in search results.
Posting bait content designed to start panic, anger, or public pressure.
Sending bulk messages, unsolicited offers, referral spam, or off-platform payment pressure.

Zebroon may reduce, remove, or restrict spam and manipulation to protect the marketplace experience.

Private Information and Evidence

Do not publish private information about yourself or others in public areas. This includes:

Phone numbers, email addresses, addresses, ID cards, payment screenshots, transaction IDs, bank or Mobile Money details.
Login codes, OTPs, passwords, recovery phrases, API keys, account credentials, order PINs, or security questions.
Private chat screenshots unless support specifically asks for evidence through an official channel.
Images or documents that reveal personal information.

Evidence for disputes should be submitted privately through support, not posted publicly.

Reviews, Comments, and Public Feedback

Honest feedback is allowed when it is factual, respectful, and based on your own direct experience. However, reviews and comments must not become threats, public pressure campaigns, insults, or unsupported accusations.

Acceptable feedback focuses on facts, such as delivery time, communication, condition, pricing, or service quality. Unacceptable feedback includes name-calling, fraud claims without support review, repeated refund demands, abusive language, private information, or attempts to force a result outside the normal process.

Account Actions for Violations

Depending on the seriousness of the content and the account history, Zebroon may take one or more actions:

Remove or limit the content.
Keep the content under review.
Warn the user.
Issue a strike.
Limit posting, commenting, messaging, listing, advertising, or service access.
Remove listings, shop access, promotions, or verification privileges.
Suspend or permanently close the account.
Restrict wallet, order, or service features where abuse, fraud risk, or policy violations are involved.
Preserve records for safety, fraud prevention, dispute handling, or legal compliance.

Repeated violations, coordinated abuse, fraud attempts, threats, or attempts to bypass moderation can result in stronger action without further warning.

Appeals and Support

If you believe content was reviewed incorrectly, use the official support channel and provide a calm explanation with relevant evidence. Do not create new public posts about the same issue to force a different result.

Support reviews are based on account records, order details, payment records, service terms, message history, listing history, and platform rules. The review team may uphold, reverse, or modify a decision.

Final Notice

By using Zebroon, you agree to follow this content policy, the user agreement, service terms, refund and credit rules, listing rules, and any additional rules shown during a transaction or service order.

Public areas of the platform are for marketplace activity and respectful communication. Disputes, payment issues, refunds, withdrawals, wallet matters, fraud reports, and account-specific complaints must go through official support.